Refund & Return Policy

We want our customers to be satisfied. However, because marble items are delicate and handmade, we follow a clear return and refund process.

When Returns or Refunds Are Allowed

You can request a return or refund only if:

• The item arrives broken or damaged, or
• You receive the wrong item

How to Report a Problem

• You must contact us within 24 hours of receiving the item
• Clear photos or videos of:
  • The damaged item
  • The packaging
    are required as proof

Refund Process

• Once we review and approve your claim:
  • We may send a replacement, or
  • Issue a refund if replacement is not possible
• Approved refunds are processed within 7–10 working days

When Returns or Refunds Are NOT Accepted

• If the item has been used
• If damage happens after delivery
• If the complaint is made after 24 hours
• If the issue is related to:
  • Natural color variation
  • Marble veins or patterns
  • Small natural marks in stone

These are natural features of marble, not defects.

Shipping Charges

• Shipping charges are not refundable, unless the mistake is from our side.